Sales Coordinator

An exciting opportunity to join our Sales Team as a Sales Co-ordinator for a leading UK supplier of industrial equipment.

Competitive salary based on experience will be offered plus Performance Bonus
Enrolment onto Government Workplace Pensions Scheme
Contract: Permanent Full Time (9:00 – 5:00, 40 hours)
Free Parking on site

Reporting to: Sales Team Leader

Main Purpose of Job

The person will need to be part of a dynamic Sales Team, carrying out duties such as processing enquiries and orders, sending quotations to customers, dealing with customer services and making phone calls to both customers and prospective customers.


  • Answer all telephone calls within an acceptable time frame
  • Respond to customer enquiries via email within an acceptable time frame
  • Answer all web chats within an acceptable time frame
  • To process sales related activities for the company through email, telephone and web chats
  • To deal with customer service enquiries, providing a high quality service
  • Raise purchase orders on time to ensure the delivery of goods to customers
  • Tracking sales orders and purchase orders to ensure that they are scheduled and sent out on time
  • Prepare quotations for customers and where applicable sign off low margin or high value enquiries with Management
  • Effectively communicate with customers in a professional and friendly manner
  • Contacting suppliers to solve problems, chase delivery dates and general product enquiries
  • Carry out administrative tasks of the Sales Department such as non-conformance, web order entry and order chasing
  • Resolve any sales related issues with customers
  • Build relationships with key customers
  • To prospect old, new and existing customers to increase sales turnover
  • Maintain and update customer information through system CRM
  • To achieve set key performance indicators set out by Management reviewed by monthly ones2one meetings
  • Liaising with Marketing Department to make sure the website and catalogue are up to date and priced correctly
  • Regular contact with Accounts Department to ensure customers are set up correctly and displayed correctly on the system
  • Adhere to all company policies, procedures and business ethic codes
  • Follow company guidelines on processing credit card information

Education and Experience:

  • Minimum GCSE level of education required, however ‘A’ level or equivalent would be preferred
  • At least 1 year of telesales experience would be preferred, training is provided in house and on the job
  • IT literacy is essential with experience of Word, Excel and Outlook

Key Competencies:

  • The nature of the job demands a high level of attention to detail in order to process orders and customer service issues efficiently and effectively
  • The job holder will need good communication skills and a personable telephone manner
  • An ability to multi task is key to daily activities
  • Able to problem solve quickly and efficiently both alone and with members of the team
  • Good planning and organisational skills
  • Time management skills

Authorities and Approvals:

  • Make judgment on levels of discount for lower value orders based on the company’s margin guide lines
  • Agree delivery dates with customers and suppliers
  • To make decisions on returns and refunds for low value orders in accordance with the company’s terms and conditions

Salary and Benefits:

  • Basic salary of £15,000 to £19,000 per annum
  • Sales bonus on achieving sales targets set at between 10% and 20% of salary