Sales Coordinator

An experienced internal sales person capable of working in a busy and dynamic sales office, dealing with many of our blue-chip customers. This role is to support the company’s Sales Team, not only in Sales, but with administrative duties such as processing enquires, sending quotations to customers, dealing with customer service and make calls to both customers and prospective customers. Reporting to the Sale Manager Hayley Browne-Walker.

All applicants should be accurate with data entry and have knowledge of computer systems. A good telephone manor is required. Competitive salary will be offered.


  • To process sales related activity for the company through email, telephone and web chats
  • To deal with customer service enquiries whilst providing a high quality of service
  • Tracking sales orders and purchase orders to ensure that they are scheduled and sent out on time
  • Prepare quotations for customers and where applicable sign off low margin or high value enquiries with the Sales Manager
  • Effectively communicating with customers in a professional and friendly manner
  • Raising purchase orders on time to ensure the delivery of goods to customers
  • Contacting suppliers to solve problems, chase delivery dates and general product enquiries
  • Carry out administrative tasks of the Sales Department such as non-conformance, web order entry and order chasing
  • Resolving any sales related issues with customers
  • Building relationships with key customers
  • To prospect old, new and existing customers to increase sales turnover
  • Maintain and update customer information through system CRM
  • To achieve set key performance indicators set out by the Sales Manager reviewed by monthly ones2one meetings
  • Answer all web chats within an acceptable time frame
  • Answer all telephone calls within an acceptable time frame
  • Respond to customer enquiries via email within an acceptable time frame
  • Liaising with Marketing Department to make sure the website is functional and priced correctly
  • Regular contact with Accounts Department to ensure customers are set up correctly and displayed correctly on the system
  • Support in despatching, receiving goods and invoicing orders when needed
  • Adhere to all company policies, procedures and business ethic codes
  • Follow company guidelines on processing credit card information
  • IT literacy is essential with experience of Word, Excel and Outlook

Key Competencies

  • The nature of the job demands a high level of attention to detail in order to process orders and customer service issues efficiently and effectively
  • The job holder will need good communication skills and a personable telephone manner
  • An ability to multi task is key to daily activities
  • Able to problem solve quickly and efficiently both alone and with members of the team
  • Good planning and organisational skills
  • Time management skills

Authorities and Approvals

  • Make judgment on levels of discount for lower value orders based within your escalation level guide lines
  • Agree delivery dates with customers and suppliers
  • To make decisions on returns and refunds for low value orders in accordance with the company’s terms and conditions

Measure of Performance

  • All tasks are assigned, reviewed and approved by the Sales Manager
  • Monthly one2one meetings
  • Daily and monthly key performance indicators