Sales Coordinator

An exciting opportunity to join our Sales Team as a Sales Co-ordinator for a leading UK supplier of industrial equipment.

Competitive salary based on experience will be offered plus Performance Bonus
Enrolment onto Government Workplace Pensions Scheme
Contract: Permanent Full Time (9:00 – 5:00, 40 hours)
Free Parking on site

Reporting to: Sales Team Leader

Main Purpose of Job

The person will need to be part of a dynamic Sales Team, carrying out duties such as processing enquiries and orders, sending quotations to customers, dealing with customer services and making phone calls to both customers and prospective customers.

Responsibilities:

  • Answer all telephone calls within an acceptable time frame
  • Respond to customer enquiries via email within an acceptable time frame
  • Answer all web chats within an acceptable time frame
  • To process sales related activities for the company through email, telephone and web chats
  • To deal with customer service enquiries, providing a high quality service
  • Raise purchase orders on time to ensure the delivery of goods to customers
  • Tracking sales orders and purchase orders to ensure that they are scheduled and sent out on time
  • Prepare quotations for customers and where applicable sign off low margin or high value enquiries with Management
  • Effectively communicate with customers in a professional and friendly manner
  • Contacting suppliers to solve problems, chase delivery dates and general product enquiries
  • Carry out administrative tasks of the Sales Department such as non-conformance, web order entry and order chasing
  • Resolve any sales related issues with customers
  • Build relationships with key customers
  • To prospect old, new and existing customers to increase sales turnover
  • Maintain and update customer information through system CRM
  • To achieve set key performance indicators set out by Management reviewed by monthly ones2one meetings
  • Liaising with Marketing Department to make sure the website and catalogue are up to date and priced correctly
  • Regular contact with Accounts Department to ensure customers are set up correctly and displayed correctly on the system
  • Adhere to all company policies, procedures and business ethic codes
  • Follow company guidelines on processing credit card information

Education and Experience:

  • Minimum GCSE level of education required, however ‘A’ level or equivalent would be preferred
  • At least 1 year of telesales experience would be preferred, training is provided in house and on the job
  • IT literacy is essential with experience of Word, Excel and Outlook

Key Competencies:

  • The nature of the job demands a high level of attention to detail in order to process orders and customer service issues efficiently and effectively
  • The job holder will need good communication skills and a personable telephone manner
  • An ability to multi task is key to daily activities
  • Able to problem solve quickly and efficiently both alone and with members of the team
  • Good planning and organisational skills
  • Time management skills

Authorities and Approvals:

  • Make judgment on levels of discount for lower value orders based on the company’s margin guide lines
  • Agree delivery dates with customers and suppliers
  • To make decisions on returns and refunds for low value orders in accordance with the company’s terms and conditions

Salary and Benefits:

  • Basic salary of £15,000 to £19,000 per annum
  • Sales bonus on achieving sales targets set at between 10% and 20% of salary

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